Sales & Logistics Manager

Job Summary: The Office Manager will play a crucial role in managing the day-to-day operations of our office in New Delhi. This position involves overseeing sales activities, customer follow-up, and logistics coordination to ensure the smooth delivery of our engineering products and services. The ideal candidate will have excellent organizational skills, a customer-oriented approach, and a strong understanding of logistics processes.

Key Responsibilities:

• Sales Management:

  • Oversee and manage the sales process from lead generation to closing deals.

  • Develop and maintain relationships with new and existing customers.

  • Prepare and present sales proposals and product demonstrations to potential clients.

  • Track and analyze sales performance metrics and report to senior management.

  • Collaborate with the marketing team to implement sales strategies and campaigns.

• Customer Follow-Up:

  • Act as the primary point of contact for customer inquiries and concerns.

  • Follow up with customers post-sale to ensure satisfaction and address any issues.

  • Maintain accurate records of customer interactions and transactions.

  • Implement customer feedback to improve products and services.

  • Develop and execute strategies to enhance customer retention and loyalty.

• Logistics Coordination:

  • Coordinate with suppliers, manufacturers, and logistics partners to ensure timely delivery of products.

  • Manage inventory levels and order supplies as needed.

  • Oversee the shipping and receiving process, ensuring accuracy and efficiency.

  • Resolve any logistics-related issues promptly and effectively.

  • Maintain up-to-date records of all logistics activities and documentation.

• Office Administration:

  • Manage day-to-day office operations, including scheduling meetings, maintaining office supplies, and ensuring a clean and organized workspace.

  • Assist with administrative tasks such as data entry, filing, and document preparation.

  • Support the HR department with recruitment, onboarding, and employee records management.

Qualifications:

• Bachelor's degree in Business Administration, Engineering, or a related field.

• Proven experience in sales, customer service, and logistics coordination, preferably within the engineering sector.

• Strong organizational and multitasking skills with the ability to prioritize tasks effectively.

• Excellent communication and interpersonal skills.

• Proficiency in Microsoft Office Suite and CRM software.

• Knowledge of logistics and supply chain management principles.

• Ability to work independently and as part of a team in a fast-paced environment.

What We Offer:

• Competitive salary and benefits package.

• Opportunity to work with a dynamic and innovative team.

• Professional development and growth opportunities.

• A supportive and collaborative work environment.